Courier or Florist will deliver the floral package to the recipient on the requested day. Courier or Florist does not telephone prior to delivering packages, and we cannot guarantee the time of delivery. We are not responsible for:
- Flowers and plants delivered to incorrect addresses supplied by the sender.
- Flower and plant quality problems due to an incorrect delivery address supplied by the sender, or a courier re-route requested by the sender.
- Unsuccessful deliveries due to the recipient not being present at time of delivery at the address supplied by the customer.
- Flower and plant quality problems where delivery is delayed due to policies of delivery location requiring signature upon delivery.
Orders may not be edited or cancelled the day prior to delivery, the day of delivery, or within the five days prior to Valentine's Day, Mother's Day, or other floral holidays due to the extremely high volume of orders during these times.
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